Improving Product and Service Quality

Relevant SDGs

12 Responsible consumption and production

Reason for Priority

Ensuring that products and services that are widely utilized are safe to use is an important precondition for the continued development of society. In regard to the rapid evolution of new technologies such as the Internet of Things (IoT) and artificial intelligence (AI), quality assurance – including measures to ensure safety – is just as vital as ever. Besides safety, we also recognize meeting changing customer needs (in terms of lifestyles, values, etc.) as being an important aspect of quality enhancement.


At the Nikon Group, we see ourselves as having a mission to contribute to the healthy development of society by realizing innovative, efficient monodzukuri (manufacturing). Besides optimizing our production systems from an enterprise-wide perspective, we think carefully about every stage in the manufacturing process, from product planning, design and development onwards. The single most important issue here is quality assurance, which includes product safety and also making sure that products are environmentally-friendly. With the Quality Committee (which was established in September 2017) playing a central role, we are working to strengthen our quality management system and prevent quality issues from developing. In addition, in order to be able to respond effectively to customer needs, which are becoming diversified and more demanding, it is vitally important to ensure that customers' views, and the views of society as a whole, are strategically reflected in our business operations. Through the proactive utilization of open innovation and business alliances, we are striving to realize customer-focused manufacturing that can provide the products and services that the world needs.

Jun Nagatsuka
Corporate Vice President
General Manager of Production Technology Division

Main initiatives and results in the fiscal year ended March 31, 2019

Established a new system for quality management training


To strengthen quality management training, Nikon has put in place a new system in Japan. This system more closely integrates the individual training programs with the roles and tasks of each employee.
The new training system comprises graded compulsory training programs, and specialist training programs to cultivate experts. In the fiscal year ended March 31, 2019, a total of 447 employees took the compulsory training programs, and 215 employees took specialist training programs for engineers.

Nikon Sustainability Report

For more details, please see the Nikon Sustainability Report.